Exchange Policy

We accept exchange requests within 7 days of delivery for the following reasons:

• — Item arrived damaged or defective
• — Wrong item delivered
• — Size exchange (for rings)

To be eligible for an exchange, items must be:

• — Unused and unworn
• — In original condition with all packaging
• — Accompanied by proof of purchase (order/payment ID)

ZYRO does not offer cash refunds. All eligible requests will be fulfilled as an exchange for the same product (different size) or a product of equal value.

This policy is in place to maintain the integrity and hygiene of our jewellery, which is crafted to be worn close to the skin.

The following cannot be exchanged:

• — Items returned after 7 days of delivery
• — Items that have been worn or show signs of use
• — Items without original packaging
• — Items purchased during flash sale events (marked as non-exchangeable)

To initiate an exchange, please contact us within 7 days of receiving your order:

WhatsApp: +91 88257 36546

Email: support@zyrojewels.in

Include your payment ID, the reason for exchange, and photos of the item if it arrived damaged. Our team will respond within 24 hours with exchange instructions.

For exchanges due to our error (wrong item, defective piece), we will cover the return shipping cost.

For size exchanges or other customer-initiated exchanges, the customer is responsible for shipping costs to send the item back to us. We will ship the exchanged item to you complimentarily.